Tech For The People Ltd (we) are committed to protecting your personal data and respecting your privacy. This policy together with our Terms of Use, applies to your use of:
TenantTrust version 23.0.1 (which was last updated on 10/12/2023) mobile application software (App) hosted on the IOS App Store and Google Play Store (Stores) once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device). Any of the services accessible through the App (Services) that are available on the App. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This App is not intended for children and we do not knowingly collect data relating to children.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
IMPORTANT INFORMATION & WHO WE ARE
Tech For The People Ltd (Company registered in England & Wales under Company No: 15097346) (referred to as “Company”, “we”, “us” or “our” throughout this policy) is the controller and is responsible for your personal data.
If you have any questions about this Policy, please contact us using the details set out below.
Contact Details
Our full details are:
Full name of legal entity: Tech For The People Ltd
Email address: [email protected]
Postal address: 124 City Road, London (EC1V 2NX)
You have the right to raise a formal complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues.
Changes to the Privacy Policy and your duty to inform us of changes
We keep our Privacy Policy under regular review. This version was last updated on 10/12/2023. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or notification when you next open the App. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. You can make these changes directly on the App in the Account Settings tab.
Third-party links
Our App may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.
How you can withdraw consent
Once you have provided consent by selecting creating an account on the App, you may change your mind at any time and withdraw consent by contacting us at [email protected] but that will not affect the lawfulness of any processing carried out before you withdraw your consent and may affect your rights to continue use of the App.
THE DATA WE COLLECT ABOUT YOU
We may collect, use, store, and internally transfer different kinds of personal data about you as follows:
Identity data (username, email address, mobile phone number, date of birth [optional], postcode [optional]).
Content data
The description of each category can be found at the end of this Policy.
We also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
HOW IS YOUR PERSONAL DATA COLLECTED
We will collect and process the following data about you:
Information you provide to us. This is information you consent to giving us about you by filling in forms on the App, or by corresponding with us directly.
Information we might collect about you and your device.
Each time you visit our App we may collect personal data including Device and Usage Data.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
Where you have consented before the processing.
Where we need to perform a contract we are about to have entered with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
The types of lawful basis that we may rely upon to use your personal data can be found in the Glossary below.
We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.
We shall obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.
PURPOSES FOR WHICH WE MIGHT USE YOUR PERSONAL DATA
Purpose/Activity - to install App and register you as a new App user.
Type of data:
Identity
Contact
Device
Lawful basis for processing:
Your consent
Purpose/Activity - to manage our relationship with you including notifying you of changes to the App or any Services
Type of data:
Identity
Contact
Profile
Marketing & Communication
Lawful basis for processing:
Your consent
Performance of a contract with you
Necessary for our legitimate interests (to keep records updated and to analyze how customers use our Services)
Necessary to comply with our legal obligations (to inform you of any changes to our Terms and Conditions)
Purpose/Activity - to administer and protect our business and this App including troubleshooting, data analysis, and system testing.
Type of data:
Identity
Contact
Device
Lawful basis for processing:
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
Purpose/Activity - to deliver content and advertisements to you; to make recommendations to you about goods or services which may interest you; to measure and analyze the effectiveness of the advertising we serve you; to monitor trends so we can improve the App.
Type of data:
Identity
Contact
Device
Content
Profile
Usage
Marketing & Communication
Lawful basis for processing:
Your consent
Necessary for our legitimate interests (to develop our product/Services and grow our business)
DISCLOSURES OF PERSONAL DATA
We only use your personal data internally.
INTERNATIONAL TRANSFERS
We do not transfer your personal data outside of the UK. All personal data will only be used internally.
DATA SECURITY
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using mutual transport layer security (mTLS). Where we have provided you with, or you have chosen, a password that enables you to access certain parts of our App, you are responsible for keeping this password confidential.Once we have received your information, we will use strict procedures to try to prevent loss of your personal data or unauthorised use of or access to your personal data.
When leaving a review on our App, please note this review is accessible to all App users. It is your responsibility to not share any personal information within such public reviews should you not wish others to have access to such personal information.
DATA RETENTION
We erase or anonymise all personal data we store once the user ceases their account with the App, save for personal data which has been publicly shared by the user themself.
We regularly review our information and erase or anonymize personal data which no longer requires retention.
Personal data which has been publicly shared by the user themself can be erased by the user themself in the Settings tab under My Reviews.
In some circumstances you can ask us to delete your data. See below (Your Legal Rights) for further information.
In some circumstances we will anonymize your personal data so that it can no longer be associated with you. This may be for research or statistical purposes. In this case, we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under certain circumstances you have the following rights under data protection laws in relation to your personal data. These are as follows:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data provided to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or/You have objected to our use of your date but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
GLOSSARY
Lawful Basis
‘Consent’ means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us at [email protected].
‘Legitimate Interest’ means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We ensure to consider and balance any impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
‘Performance of Contract’ means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
‘Comply with a legal obligation’ means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Your Legal Rights:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent
Description of categories of personal data
Identity data - first name, last name, maiden name, username or similar identifier, title, date of birth, gender, email address, and telephone number.
Contact data - email address and telephone number.
Device data - includes the type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system, time zone setting.
Content data - includes information stored on your Device that you provide consent for us to access.
Profile data - includes your username and password, in-App purchase history, your interests, preferences, feedback, and survey responses.
Usage data - includes details of your use of any of our Apps or sites.
Marketing and Communications data - includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Location data - includes your current location disclosed by device location module.